CLAIM
CD-YARD / AU / WARRANTY
Warranty
Lodge a warranty claim for your cabin or shipping container. If the unit is outside the warranty period, use the same form for a repair quote.
How can we help?
Fill in the form. The team will review your request and get back to you.
Warranty overview
Key terms from your Warranty & Service Handbook. Read the handbook in full for complete conditions.
Warranty period
- 12 months from the date you take possession, for defects in material and workmanship (parts and labour)
- Structural cover is confirmed at the time of sale
- Applies to new units only — not demo, display, or “as is where is” units
- Warranty is non-transferable — original purchaser only
What is covered
- Defects in material and workmanship under normal use
- Structure, as supplied
- Exterior finish, as supplied
- Fitted plumbing or electrical work, as supplied
- Approved parts and labour, handled through our locations
What is not covered
- Consumable wear items
- Mould or rust from weather, poor ventilation, or improper storage
- Damage from misuse, overloading, accidents, transport, or site conditions
- Paint and stone-chip damage after you take possession
- Third-party appliances or components under their own manufacturer warranty
- Units leased, hired, loaned, or used commercially
Care & records
Aftercare and any scheduled maintenance are not included in the purchase price.
- Follow the care notes in the Warranty & Service Handbook
- Keep receipts for any work done on the unit — they help if you later lodge a claim
- Report defects promptly so damage does not worsen
- Unauthorised structural changes or aftermarket parts can void warranty
How to make a claim
- Submit a claim using the form above as soon as the issue becomes apparent. Do not bring the unit in without an approved claim.
- Include proof of purchase, photos and a description of the defect, your contact details, and the unit identification if you have it.
- Claims are typically processed within 14 days of receipt. You will be notified of the outcome in writing.
- If approved, take the unit to the nominated location or authorised repair agent. Cabins Direct does not deliver or install. Transport is the purchaser's responsibility.
- Drop-off and collection are during weekday business hours only — no drop-offs on Saturdays or Sundays.
CONTACT / LOCATION
Need to speak
to a location?
Aftercare and inspections are billed separately. Enquire through your nearest location.