CD-YARD / AU / PRIVACY
Privacy policy
How Cabins Direct collects and shares personal information submitted through this website.
Last updated: 17 August 2026
This Privacy Policy applies to https://www.cabinsdirect.com.au/ (the “Website”). Cabins Direct is a shared brand used by more than one independently operated business. Information you submit through this Website may be collected on behalf of, and shared with, the Cabins Direct business that handles your enquiry, purchase, warranty, or service request (referred to as “we”, “us”, or “our” in this policy).
We handle personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). By visiting the Website, submitting your personal information, or using our services, you consent to the practices described here.
Purchase terms, warranty cards, and the legal name of each selling business are published on our Terms & Warranty page.
1. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether it is recorded in a material form or not.
2. Collection of personal information
We collect personal information that is reasonably necessary for our functions and activities. This may include:
- Sales and general enquiry forms: name, email, phone, postcode, preferred yard, department of interest, model of interest, and message content
- Brochure download: email address and postcode
- Newsletter / stay updated: email address and postcode
- Warranty and repair forms: purchase details, contact information, unit identification, invoice details, proof of purchase, claim information, and supporting documents
- Service request forms: contact details, unit information, purchase details, service history, and supporting documents
- Feedback survey: optional response about how you heard about us
- Automatically collected information: IP address, browser type, operating system, referring URLs, and website interaction data
3. How we collect personal information
We collect personal information directly from you when you:
- Complete and submit forms on the Website
- Subscribe to our newsletter or stay-updated list
- Request a product brochure
- Communicate with a Cabins Direct yard by email, phone, or in person
- Attach files to our online forms
- Interact with the Website and its features
4. Use and disclosure
We collect, hold, use, and disclose your personal information to:
- Respond to your enquiries and provide requested information
- Send product brochures and related product information you have requested
- Send marketing communications, including new stock and offers, where you have subscribed or given consent
- Connect you with the relevant Cabins Direct yard based on the yard you select or your postcode
- Process warranty claims, repair quotes, and service requests for the selling or servicing business
- Process payments through third-party providers
- Improve our products, services, and website
- Provide customer support
- Comply with legal obligations
Because more than one business trades as Cabins Direct, your personal information may be shared with the Cabins Direct business that is responsible for your enquiry, sale, delivery, warranty, or service. We do not treat a submission to this Website as a request to share your information with every Cabins Direct business.
We use GoHighLevel (GHL), a third-party customer relationship management (CRM) platform, to store and manage contact records, send follow-up communications, and manage yard leads. By submitting any form on the Website, you acknowledge that your information may be stored in this system. GoHighLevel operates under its own privacy policy at gohighlevel.com/privacy-policy.
5. Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and managerial security measures. No data transmission over the internet can be guaranteed to be 100% secure.
6. Your rights
You may request access to the personal information we hold about you and ask for corrections. You may also opt out of marketing communications at any time. By email, you may request that we:
- Provide a copy of the personal information we hold about you
- Correct any incorrect personal information
- Not use your personal information for direct marketing
- Destroy your personal information where it is no longer required and not required by law to be retained
7. Privacy complaints
If you have a concern about how your personal information has been handled, contact us by email. We will:
- Respond to your complaint within 7 days of receipt
- Take all reasonable steps to reach a decision within 30 days of receipt
If you are not satisfied with our resolution, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Contact us
For questions about this Privacy Policy, contact the yard that handled your enquiry or:
- Visit our Contact page
- Contact a Cabins Direct yard directly
- Review each business's papers on the Terms & Warranty page
WORK ORDER / QUOTE
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Send a work order or contact the Cabins Direct business that handled your enquiry.